Help chat and messaging outage

Incident Report for Big Team Challenge

Resolved

Intercom have implemented a fix and recovered from their earlier outage - https://www.intercomstatus.com/incidents/6f01d7h9zs1f

Posted Oct 12, 2023 - 16:40 BST

Identified

Intercom have identified the issue and a fix is being implemented

Posted Oct 12, 2023 - 16:01 BST

Investigating

Our help provider (Intercom) are experiencing an incident affecting our help chat and messaging on web and mobile

https://www.intercomstatus.com/incidents/6f01d7h9zs1f

We will monitor their incident and post an update when more information is available.

Posted Oct 12, 2023 - 15:53 BST

This incident affected: Help and Support.