System Status
All Systems Operational

About This Site

This Big Team Challenge status page will be updated if there are any scheduled maintenance, service incidents or outages.

If you are experiencing any issues with Big Team Challenge that aren't displayed here, you can reach out to us on contact@bigteamchallenge.com or via the website / app chat.

Uptime over the past 90 days. View historical uptime.
Web Application ? Operational
90 days ago
100.0 % uptime
Today
iOS Mobile App Operational
Android Mobile App Operational
Help and Support ? Operational
Syncing ? Operational
Third Party Operational
Fitbit API ? Operational
Garmin API ? Operational
Notifications and Emails ? Operational
Payments (Stripe) Operational
Hosting (Europe) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Hosting - Network Maintenance Oct 24, 2024 07:00-10:00 BST
Our hosting provider is carrying out essential network related software updates between 06:00 UTC and 09:00 UTC on 24th October 2024.

The maintenance might cause slowness and brief interruption accessing Big Team Challenge for several minutes but no extended outage or impact is expected.

https://status.upcloud.com/incidents/wxlv4xxq6w3k
Posted on Oct 11, 2024 - 10:53 BST
Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Essential Server Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 20:12 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 20:00 BST
Update - Rescheduled:

We're bringing forward this server maintenance window to 19:00 UTC (20:00 BST) on Thursday 10th October 2024.
Oct 8, 15:25 BST
Scheduled - We will be carrying out essential server maintenance at 19:00 UTC (20:00 BST) on Monday 14th October 2024. Downtime should be no more than a minute or so while our servers are updated.
Oct 7, 13:10 BST
Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024
Fitbit API Errors
Resolved - Fitbit support have updated us to say "Engineering is still investigating these errors as they appear to be caused by several issues."

Our logs indicate that the intermittent errors are affecting <1% of sync attempts in the last 7 days. As a result we are closing this incident on our status page but will follow up with an update when more information is provided by Fitbit support.
Oct 7, 08:28 BST
Update - Fitbit API errors have decreased in the last few hours but we are still observing intermittent errors when syncing Fitbit accounts.

The Fitbit incident (https://status.fitbit.com/incidents/D6j3uhKPGKKsJjNoxsp7) is still under investigation. We will update here when there is more information or if the issue becomes more widespread.

If you are affected by this issue, please leave your account connected and do not disconnect. Once Fitbit have resolved your issue your steps should resume syncing normally.
Sep 5, 07:35 BST
Investigating - We are observing elevated errors from the Fitbit API when syncing Fitbit accounts to Big Team Challenge.

This incident is out of our control but Fitbit are investigating the root cause - https://status.fitbit.com/incidents/D6j3uhKPGKKsJjNoxsp7.

If you are affected by this issue, please leave your account connected and do not disconnect. Once Fitbit have resolved your issue your steps should resume syncing normally.

If you have any questions please reach out to Big Team Challenge technical support via the help chat. We apologise for the inconvenience.
Sep 4, 21:27 BST
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Oct 3, 08:14 BST
Verifying - Verification is currently underway for the maintenance items.
Oct 3, 07:52 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 3, 07:47 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 07:30 BST
Scheduled - Big Team Challenge will be undergoing server maintenance at 6:30am UTC (7:30am BST - Europe/London) on Thursday 3rd October 2024.

We expect to be offline briefly for up to 10 minutes, during which time the challenge websites, admin and mobile apps will be unavailable. There will also be a brief interruption to syncing but updates should come through without any changes once the maintenance is complete and participants re-sync from their wearable apps.

Users who have not checked the 'Remember me' option on login will be logged out of the website as a result of this maintenance.
Sep 26, 19:48 BST
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

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